How are shipping and delivery dates calculated?

Our estimated shipping dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can obtain and assemble items for shipment. Also, orders for multiple items or multiple copies of a single item can take longer to assemble before we're able to ship them to you.

We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen.

International customers: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

What if I want to get my items faster?

You can select a different shipping speed by clicking the radio button next to that option on the order form. Note that changing your shipping speed to a faster method will not change the estimated shipping date, but your estimated delivery date should improve (subject to item availability).

How much does shipping cost?

Visit our U.S. Shipping Methods, U.S. Protectorates Shipping Rates and Times, or International Shipping Methods pages.

What if the estimated delivery date has passed and I still don't have my order?

Orders that are fulfilled by plantcares.com and shipped via a trackable method (such as UPS) will have tracking information available. Please check this information if available and read through the following options:

• If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
• If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
• If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please e-mail us.